Frequently Asked Questions
- Give 30 days notice in advance of your desired end date
- On your customer portal, Click on “My Account”
- Click on your swimmer’s “Enrollments”
- Click “Drop Enrollment”
- You may also email us at info@demontswim.com.
- Go to “My Account” on your customer portal
- Click on your swimmer’s “Enrollments”
- Click “Transfer Enrollment”
- Filter classes by correct level
- Submit request
Our schedule can now be found on our website.
As a general rule we do not encourage “make-ups”. Our belief is that children are most successful in a consistent learning environment (consistent attendance, teacher, and peers). However, we understand that children get sick, families need time together and life happens! As a courtesy, each student may earn 1 make-up token per calendar month. Make-ups are based on availability and are not guaranteed. Tokens expire in 6 months and require current enrollment to be redeemed. To qualify for a make-up, you must cancel before the start of the lesson. Please log into your customer portal to mark your child absent and to schedule your child’s make-up. Login here. (If you call and are unable to get through to a staff member, please leave a message that you will not be able to attend. We will mark you absent.) Once you have scheduled a make-up that is it! We cannot make up a make-up. Just saying that is almost impossible so you can imagine how hard it is to try to implement it. Make-ups can be booked up to 7 days in advance.
Some of our students and many of our parents have become fond of particular teachers. We love our teachers and we will continue to make decisions regarding where teachers are placed based on our effort to provide the best swimming experience possible for everyone. We are well aware that different students respond to different teaching personalities and we always try to respond to these requests. We will never guarantee a teacher and we will always reserve the right to change teachers if other considerations require it.
If your child or anyone in your household is experiencing any symptoms of illness, including but not limited to cold, flu, fever, or intestinal distress (diarrhea, vomiting) please cancel your lesson.
Signs Observed by Coaches, Parents or Guardians
- Appears dazed, stunned or confused
- Unsure about event, location of name of meet
- Moves clumsily
- Answers questions slowly
- Loses consciousness (even briefly)
- Shows behavior or personality changes – irritability, sadness, nervousness, emotional
- Can’t recall events before or after incident
Symptoms Reported by Swimmer
- Any headache or “pressure” in head – how badly it hurts does not matter
- Nausea or vomiting
- Balance problems or dizziness
- Double or blurry vision
- Sensitivity to light and/or noise
- Feeling sluggish, hazy, foggy or groggy
- Concentration or memory problems
- Confusion
- Does not “feel right”
- Trouble falling asleep
- Sleeping more or less than usual