Frequently Asked Questions

Any time. Since we are a year-round, perpetual program, we can take new students at any time throughout the year and any time during the month.

You will only pay for the lessons available for the remainder of the month as well as the amount due for the next full month. You will then go onto the automatic billing system for all future months.

We feel that learning to swim is a process, not an event. It is an ongoing, year round learning experience.

Our classes are “perpetual” which means that they continue indefinitely until you fill out a withdrawal form indicating that you wish to take a break.

  • Give 30 days notice in advance of your desired end date
  • On your customer portal, Click on “My Account”
  • Click on your swimmer’s “Enrollments”
  • Click “Drop Enrollment”
  • You may also email us at [email protected]
  • Go to “My Account” on your customer portal
  • Click on your swimmer’s “Enrollments”
  • Click “Transfer Enrollment”
  • Filter classes by correct level
  • Submit request

Our schedule can now be found on our website.

We believe consistent education produces outstanding results. Once a week lessons provide the foundation for learning that lasts a lifetime. If your child would like to swim more than once a week, please select an additional day and time. You will receive a 5% discount on the second set of lessons.

If a group class has only one or two students, as always, we reserve the right to consolidate that class.

We believe that there is no such thing as being “water safe” or “drown proofed”. We teach students and parents how to love and respect the water and that they can never swim alone. Parents must always watch a child around water.

As a general rule we do not encourage “make-ups”. Our belief is that children are most successful in a consistent learning environment (consistent attendance, teacher, and peers). However, we understand that children get sick, families need time together and life happens! As a courtesy, each student may earn 2 make-up tokens per calendar month. Make-ups are based on availability and are not guaranteed. Tokens expire in 6 months and require current enrollment to be redeemed. To qualify for a make-up you must cancel 3 hours before the start of the lesson. Please log into your customer portal to mark your child absent and to schedule your child’s make-up. Login here. (If you call and are unable to get through to a staff member, please leave a message that you will not be able to attend. We will mark you absent.) Once you have scheduled a make-up that is it! We cannot make up a make-up. Just saying that is almost impossible so you can imagine how hard it is to try to implement it. Make-ups can be booked up to 7 days in advance.

There is no county, city or state regulation calling for any indoor pool to close during a lightning event. Pool code requires that all equipment and things such as metal ladders or hand rails be properly grounded. While we do not need to close during lightning, we would close if there is a power outage that would be cause for stopping operations. MONSOON MAKE-UPS: If you are on your way and it is dangerous to drive or to walk in the parking lot due to heavy storms, please feel free to call and reschedule your lesson.

Some of our students and many of our parents have become fond of particular teachers. We love our teachers and we will continue to make decisions regarding where teachers are placed based on our effort to provide the best swimming experience possible for everyone. We are well aware that different students respond to different teaching personalities and we always try to respond to these requests. We will never guarantee a teacher and we will always reserve the right to change teachers if other considerations require it.

If your child or anyone in your household is experiencing any symptoms of illness, including but not limited to cold, flu, fever, or intestinal distress (diarrhea, vomiting) please cancel your lesson.

Children do not have to be “knocked out” to have a concussion. In fact, less than 1 out of 10 concussions result in loss of consciousness. Concussion symptoms can develop right away or up to 48 hours after the injury. Ignoring any signs or symptoms of a concussion puts your child’s health at risk!

Signs Observed by Coaches, Parents or Guardians

  1. Appears dazed, stunned or confused
  2. Unsure about event, location of name of meet
  3. Moves clumsily
  4. Answers questions slowly
  5. Loses consciousness (even briefly)
  6. Shows behavior or personality changes – irritability, sadness, nervousness, emotional
  7. Can’t recall events before or after incident

Symptoms Reported by Swimmer

  1. Any headache or “pressure” in head – how badly it hurts does not matter
  2. Nausea or vomiting
  3. Balance problems or dizziness
  4. Double or blurry vision
  5. Sensitivity to light and/or noise
  6. Feeling sluggish, hazy, foggy or groggy
  7. Concentration or memory problems
  8.  Confusion
  9. Does not “feel right”
  10. Trouble falling asleep
  11. Sleeping more or less than usual